Very clean and very friendly lady running the facility. Don’t trust Google maps. Actually go down wincrest drive. If you end up at a holiday inn, you are at th… Read More

Very clean and very friendly lady running the facility. Don’t trust Google maps. Actually go down wincrest drive. If you end up at a holiday inn, you are at the wrong entrance.

Great Service by Store Manager K. Glenn, Place smells like a. Brand new car and is extremely clean and neat. For sure I would go again because I ended up rentin… Read More

Great Service by Store Manager K. Glenn, Place smells like a. Brand new car and is extremely clean and neat. For sure I would go again because I ended up renting a storage space. 5 Stars for sure!

16 July 2025: Refreshing post. 10 July 2025: Refreshing post. Company accidentally charged me for a storage unit after I cancelled my unit on time. The company… Read More

16 July 2025: Refreshing post. 10 July 2025: Refreshing post. Company accidentally charged me for a storage unit after I cancelled my unit on time. The company ADMITTED THEIR ERROR ON THE RECORD, and over one year later, STILL refuses to return the funds. As a veteran and a local small business owner, I have to insist everyone avoid this place. I remain willing to remove this post once the company returns the funds (over $400.00). 03 July 2025: Refreshing post. Company accidentally charged me for a storage unit after I cancelled service on time, admitted their error on the record, and over one year later, STILL refuses to return funds. 26 June 2025: Here we are, an entire year later. I ended the lease with my unit, on time, and the company accidentally charged me for an additional month. They still have not refunded me for over $400.00, despite being aware of the issue. I emailed this company at the suggested email address in the “owner response” multiple times – no response. It is clear they are not concerned about doing the right thing. I am still willing to alter this post once I am reimbursed what is due to me. I may go ahead and leave this response under every local Self Storage Plus location. If you’re reading this post, understand that this place is run by scam artists and divert your business elsewhere. I am a local business owner and veteran and do not take joy in writing such a derogatory review about a business; hopefully this will continue to save unsuspecting locals from becoming scammed. I’d be very interested to learn who owns this branch, so I understand what type of person it takes to conduct business this way. 08 April 2025: No outreach from management to resolve issues – no response when sending email to provided address – refreshing post – do not do business with these crooks. 15 DEC 2024: No progress in resolving unauthorized charge. Management does not respond to the email address that they provided. It should be known that business owners and managers are notified each time a google review is updated – this management team chooses to ignore valid complaints and thereby accepts unethical business practices. Refunding $421 is a small price to pay to do the right thing as a local business. 11 Oct 2024: No progress in resolving unauthorized charge. Management does not respond to the email address that they gave me. 17 Sep 2024: Unauthorized charge to credit card – still no contact from management. 09 Sep 2024: Unauthorized charge to credit card. No response from management after over three weeks. Five total emails have now been sent to the email address specified below by management. 03 Sep 2024: Unauthorized charge to credit card. No response from management after over two weeks. Four total emails have now been sent to the email address specified below by management. 28 Aug 2024: No response from management after ten days. 25 Aug 2024: I wrote to management about one week ago as prompted below, but I still have not heard back. I sent another email today to follow up. 17 Aug 2024: I originally wrote a 5 star review about this place that commended a manager named Chris. I stand by my opinion that Chris was a solid manager, but I am not sure Chris is employed here anymore. When I moved out of my storage unit, I emailed and called management days in advance to let them know that I no longer required storage and was moving out. Despite moving out on time, my credit card on file was still charged for an additional month. The manager on site assured me that I would receive a refund, but left me a message today telling me that I would not receive a refund. So in a nutshell, this business made an unauthorized transaction on my credit card and refused to return my money ($421.00 USD). I am amazed that a business would operate this way in 2024. I have not decided whether I have the energy to further pursue this. I certainly have the energy to ensure this post remains at the top of this business’ reviews feed.