Self Storage Units in Washington, D.C., on New York Ave

Excellent customer service, John Makolo is exceptional takes time to explain and treat you like family. Easy access with long hours 7 days a week and good security system. My family will definitely use this location for all future storage needs. Thank you John!!!

Excellent customer service, John Makolo is exceptional takes time to explain and treat you like family. Easy access with long hours 7 days a week and good security system. My family will definitely use this location for all future storage needs. Thank you John!!!

This location has exceptional customer service. I was helped by John Makolo, Assistant Manager, today, and he made it very easy and quick to find the unit I reserved. I also easily used their trollies and elevator to unpack my u-haul. Friendly service made the painful storage process a lot less weary. I will definitely be storing here again.

John provided the best customer service possible. Myself and a few college friends came looking for the best storage option over the summer. We wanted something that fit all of our items, but was still affordable. John told us about our options in depth, and even stayed past close when we decided to change units last minute. We ended up going with a 5x10 that fit a surprising amount of items, so happy we came here!

John provided the best customer service possible. Myself and a few college friends came looking for the best storage option over the summer. We wanted something that fit all of our items, but was still affordable. John told us about our options in depth, and even stayed past close when we decided to change units last minute. We ended up going with a 5x10 that fit a surprising amount of items, so happy we came here!

I had a really great experience with U-Store. My items were stored there for about a year and the process was super easy and pricing was very reasonable. When I ran into issues with my moving company and needed to delay my move out of the unit/leave a few items behind they couldn't have been more helpful and understanding. Extremely kind staff that cares (thank you John and Carl). Can't recommend enough!

Best experience with John - he takes great pride in his work and should be elevated within the corporate structure if that’s something he’d want - he’s been working there for well over a decade and is a pro! Now ownership just needs to prioritize fixing the office AC so that he isn’t uncomfortable!

John is a divine human being. His service is top class!

I had the greatest experience with the manager, John and the team at this U Store location. I started with them as a student at Howard university needing a place to put my stuff when I would travel home during breaks and it was clutch. Never had any issues with management or employees even when I had questions or concerns they were patient with me. I’ll never forget how Mr. Backman was so helpful with me moving in and out of dorms and to the storage unit. He went above and beyond. If I could do it all again I would still choose them. Thanks for everything Take care of my guy John he’s the best!

Client's customer service experience has always been excellent

Everything went very well. Special shout out to Shay (who was working there at the time of my arrival). She was very personable and helpful.

Great place family friendly and can service all your storage needs

The facility is clean and well managed. You must have a security code to access the facility and to use the elevators - the code always worked and made the facility feel safe. Access hours were convenient.. A big plus is that you can have packages delivered and the manager will place them in your storage unit. I rented a storage unit to store recent purchases for a short period before moving overseas, and being able to have packages delivered was super convenient. The only drawback is its location on New York Avenue. Traffic is usually terrible and that means that it takes a while to get there from downtown DC and to return.

We leased a larger storage unit for the past several years. The facility was always well maintained, clean and free of rodents as far as we can tell. Staff was friendly, forthcoming and accommodating to our needs, including when we needed special assistance to load up our RV. I can recommend this facility without reservation.

I had a great experience. On the good side, the staff were awesome and incredibly helpful. They were readily available to help with any issues or questions. Also, the location was incredibly convenient. Being 5 minutes from my house and a U-Haul facility made it a wonderfully convenient option for me. On the the bad side, the unit could have been a bit cleaner when I moved in. Overall it was a very good experience and I'd store things there again.

Great customer services. Candy was very accommodating and helpful with my in-the-last minute moving and storage. I would recommend this place.

Can't say enough great things about this facility! John (the manager) is the best and always so accommodating. They keep the facilities clean, accessible, and welcoming at all time. Anything that ever came up I was able to hash out with John immediately and he always made a way to keep his renters happy. Many thanks and I hope the next place lives up to the new standard y'all created!