Self Storage Units in Middle River, MD, on 3318 Eastern Blvd

*Safe, well-lit, location both day and night :) Nice facility with elevators and carts to load boxes and furniture. *Several business owners use this facility for ease of access to drive-up units and for secured entry units. *Current GM Cory has been great, happy to show the units and property as needed, helpful during stressful times for moving out due to "life happens" moments. Unfortunately, have been through many of those in the last four years. *His Assistant Ms Mary is super sweet, sense of humor helps during these tough times. *Have rented at this location for several years, since original owners pre-2020, been through different managers, would stay longer, moving out of area to a cheaper county, otw great location ??

I was well received on Time,my paper works was very easy & well understood and the staff was so professional / respectful. He did took me to my unit and showed me how to use my code to come in and out of the unit easy without Hassel so I came in and put my stuffs. Thanks for doing business with me I appreciate it so much,the cleanliness of the facility is excellent.

Update - a staff member reached out to me to work on a resolution. I’m grateful we were able to come to an agreement. Thank you for caring about your customers to reach out! Original: They increase your bill every 6 months. They said a postcard is sent which was never received. And a post card isn’t sufficient. A letter is.

I had to come on here and do this review! Corey is awesome. He’s always so pleasant and helpful. He NEVER demonstrates the frustration he could considering the things they have to deal with. Corey thank you for the amazing customer service!

Great experience, easy process and very friendly and knowledgeable staff. I forgot the guy’s name but he was an older gentleman….. he really defines what customer service is all about. So far so good

I had the best experience with Cory Simpkins from start to finish. His service is impeccable! I didn't know what to expect, but with his help, he guided me through the process easily. Thank you for the awesome service!"

My man's was extremely helpful went above and beyond to make sure we was extremely satisfied. He also did everything in his powers to make sure we had a great experience thanks my guy for always being there performing outstanding customer service.

I had the best experience with Cory Simpkins from start to finish. His service is impeccable! I didn't know what to expect, but with his help, he guided me through the process easily. Thank you for the awesome service!"

Cory gives excellent customer service. He is very helpful and keeps the facility very clean. He is very knowledgeable and friendly. If anyone is looking for a unit go see him!!!

Cory was amazing! He was super helpful and took the time I needed to explain how it works. He was knowledgeable, funny, friendly, and kind. I highly recommend this place. Moving is stressful. He definitely made finding a storage unit easy! Go see him!

It was extremely helpful, explanatory, and even easy to get hands-on information. We went in and like 15-20 minutes later, we got the unit we wanted, got extra packing tools, AND we can move in same day, same minute if we had our items on hand.

One of the best storage facilities that i have even used great staff and good prices

I've had a unit at Self Storage Plus for 4 years. In those 4 years Cory is the first employee, that I feel, truly understands what customer service is about. He's professional, polite and always puts the customer first. The office is also very clean and well stocked. Opening the door and seeing him behind the counter automatically puts my mind at ease cause I know he'll take care of whatever issue I'm having in a timely manner. Thank you, Cory! You're the best!

The experience I have had with the Self Storage Plus in Middle River , Maryland has been absolutely amazing. After suffering from a unexpected hardship I was very nervous on what to expect when searching for a place to put basically my entire home. When I arrived at self storage plus I was promtly greeted by a friendly face with Welcoming words. The manager Cory was at the front desk smiling sayinv hellon ans asked what He could help me with. I explained to him my situation and what I had that i needed stored. He walked me through all the options along with the prices. He suggested the best storage for my belongings. It was clear he cared and paid attention to what I said because it was a perfect fit for all my stuff. He made me feel secure and was able to give me full detail about the operation of the Facility?. I rated 5 stars because first impression was the the cleanliness and the upkeep of the facility. Followed by awesome, friendly, caring and very knowledgeable customer service. To top it all off the prices were fair and Reasonable even during the hardship in my life. Thank you Cory and Self Storage Plus for making life a little less stressful for a single mom of 4.

Corey is the best he is so awesome. His customer service is top-notch. I highly recommend everyone come here because they treat you like family.

I rarely leave reviews, however when I encounter EXCELLENT customer service, I feel it’s a must to give credit where credit is due!! I went to Self Storage Plus in Middle River and was so kindly greeted by the manager, Cory! He was exceptional with knowledge, courtesy, kindness, honesty, and so much more!! This was my first time renting a storage unit, and knowing this, Cory walked me through the different size units he had available. He was thorough and explained everything I needed to know in detail! Wow! Wow! Wow!! If everyone in the world would take a page out of this man’s book of being the best customer service guy ever, it’d be a better world!! Thank you Cory and Self Service Plus!! I 100% recommended this establishment!!

Absolutely the best customer service. Very clean facility. Martina was very helpful. Highly recommend.

Been a customer on and off, more often than not at this location for about 2 years or so. They've had some real characters working there before but by far MacKenzie is the best one they've had working here in a real long time. She's friendly and does everything right! And based on some of the people that USED to work here and their terrible attitudes, she's the prize step up! We love coming here because of how friendly she is and fun to talk to!

Makenzie is my favorite person! I've been in customer service for 22 years so they way I'm treated matters most to me. Makenzie has always went above bar to be incredibly amazing and help in any way, be informative, patient, and she follows-up in a timely manner. I feel like she should be in the medical field, they could use her compassionate towards others. She deserves a raise, promotion, maybe doing on boarding or application process. A lot of the associates in the past could learn from her. I've been here for 3 years and everything is always fine with my unit. Sometimes the door or gate doesn't work and carts can't be found. But the customer service is finally amazing? I'll be using them until I move in to a larger space.

Found a great deal on my 5x5. Very clean new facility. Easy access. Convenient pay online. Jason is very professional and kind! Update: the great deal had increased drastically every six months!

So clean!! Friendly staff and the best management I've ever experienced ??

I have been renting from them for over three years and haven't had any issues for most of the time I have been there. Unfortunately, my first unit was over run with mice my second year in, but that's because I was careless. Overall I recommend not storing anything in boxes unless it's stacked toward the top. My mistake was not checking a couple of my work bags for some remnants of candy when everything shut down suddenly during COVID. The only other issue I've had was in July when one of the elevators was broken the weekend leading up to the 4th of July weekend, which tends to be one of the busiest times of years for moving. There was only one front desk worker as it usually is, but she definitely needed a second person as she didn't even have time to put up the out of order signs for the elevators. She didn't have the time between showing units and booking them. The other thing that's annoying that my rent doubled in the first two years I was there, so I ended up having to switch units. Fortunately my new unit ended up being much closer to the elevator, so I lucked out. There are no real trashcans onsite, nor is there a dumpster, so you end up having to carry out the trash and dispose of it off site. Another annoying thing is having to walk around the building for the flat bed carts sometimes, as some people are lazy and don't bring back the carts to the their designated spots near the doors. I recommend using shelving units that you can order from Walmart. They have been a huge help in not having to pull everything out to find one item. I give them 4 out of 5 because their employees are always pleasant and their pricing is much more affordable than the units off of 43.

April is very professional and sweet. She explained everything with a smile and was very patient and attentive. Her customer service skills are top tier!

Just wanted to say that general manager Martina Watkins has to be hands down the best manager in your entire organization, it was the best experience I've ever had at a storage facility! I also would like to leave a little note to tell you April moore whyte should be promoted immediately! Make sure you keep her as a happy employee because she's knowledgeable, professional, and someone your company should strive to keep! If these two represent the type of people you have in your employ, you couldn't ask for a better representation probably staff thank you again

April Moore-Whyte was so awesome, she makes sure you get every information and discounts you need. I love it here

April represents the company very well. She is very professional. She explained everything with a smile and was very patient with us in the selection of a storage unit. Excellent job

I have gone to other stores units companies to purchase a storage unit comparing prices to choose a company to rent a storage space but when I got to this company and ask about the storage space and prices I didn't rent the storage space so much for the bargain price because there were others that were a little less I purchased the storage space because of the friendly and kindness of the staff member who wrote out my contract she was very pleasant to speak with and extremely kind and helpful recommending storage spaces to me even though I had something in mind but the fact that what I had in mind was a smaller storage but after speaking with her and being shown a larger storage space I realize that's what I needed also the other helpful information that she gave me will help me to continue using this company and recommending to other friends I would like to thank her for all her help sometimes when you meet people for the first time too often they're just there to sell you something and don't go that extra mile I didn't get the feeling that she were just trying to sell me a storage unit from her kindness and the way she handled everything the whole time I was there I was only thinking about how kind she was and how is it was to rent a storage space there at your facility thank you for choosing a very pleasant and kind person she is a great asset to your company I hope you treat her well I manage for many years in hotels and restaurants and including a large banquet department for Hilton hotels and it was very hard to find people as motivated and dedicated as she is and I recognize that I'm glad that I chosen self storage Plus to give my business to thanks again she is a great asset

I recently decided to rent out a storage unit here because I plan on moving soon so I walked in the front door with no appointment early a little after opening time to talk with someone. I was very glad that April was kind enough to show me around and quickly as well as efficiently help me do the "paperwork" at the front desk. All I had to do was answer a few questions and she typed all the information into the computer. The storage units themselves are very clean and definitely secure inside the building and out as there are cameras everywhere. Locks are sold here and security codes are provided to enter and exit the gates or just the building. Although I do find that the saying "first month is free" a little misleading as I did have to pay, don't get me wrong it was a good price considering it was reduced from a usual $90-something to a good $40-some, I would definitely recommend this place to someone looking to move in the Bowley's quarters area or just Middle River in general over other places.

This store is wonderful to work with I spoke to the manager by the name of Martina She has excellent customer service skills she is very knowledgeable and works well with her customer. She is was very happy go lucky on the phone and addressed All of my concerns about the store and answered everything in a timely manner. She is the best ? people like her are very hard to come by these days alot of people are just there looking for a pay check and I could tell she really enjoyed her job and working with her customer from the way she handled everything on the phone with me, and for it to be a holiday weekend she was on it she got it done ? THANK YOU SO MUCH FOR YOUR KINDNESS AND HARDWORK PEOPLE LIKE YOUR SELF WE NEED MORE OF ?? AGAIN THANKS AND IT WAS A PLEASURE WORKING WITH YOU ??

I was having trouble getting into my storage unit. I came into the office and April was there. She was so friendly and kind to assist me with getting into the unit. She discovered that shone thing was against the door preventing me to open it up. We were able to get it open and all thanks to April’s willingness to help. I appreciate her going above and beyond. ??

This place is very well maintained, is very clean, and this staff are very helpful and friendly. I have had an overall wonderful experience dealing with this business. I recommend them to all my family and friends who have storage needs. And if you ever need anything talk to April or Martina and they will be sure to take good care of you. They both have outstanding personalities and and overall eagerness to please. I have used other facilities in the past, And this is by far the best facility I’ve ever been to

April helped me this morning take care of a issue that I couldn't get help with and absolutely exceeded everything I could ask from a Self Storage Plus employee.. I wish I was the supervisor to give her employee of the month.. Because of the way she took care of me I would recommend anyone to go there .. Thank you April you're one of kind..

I was there because my cousin has a unit there and the lady who helped us was very nice, pleasant she didn’t mind answering questions.She informed my cousin of the process. Her name was April I told her that was my middle name . She has very good customer service and that you just don’t see too often nowadays.

April was very helpful during my experience! She made me feel at ease and comfortable. Her communication was effective and she walked me through the entire process from start to finish. It was a pleasure!

This place is very nice. I have seen a number of storage locations however this one was truly one of the best. The employees are friendly and kind. The site itself is clean and modern. The units are a nice size plus the first months rent free is great! I plan to use them for all my future needs.

I have been a customer at the Middle River Self Storage Plus location since they opened. I’ve always found this facility very well managed. I’ve never seen a cleaner self-storage facility! Just as important, the manager and assistant manager are very professional and very helpful and always greet me in a friendly way and answer all my questions.

The process to rent a unit was very easy, you can do it online and the employees were great!