Self Storage Units in Martinsburg, WV, on 24 Virginia Ave EXT

My experience at the Martinsburg WV location was outstanding. Kenya’s customer service was very professional and the process was easy and she was very informative about the storage policy.

It’s always a pleasure seeing Ms. Kenya when coming in to pay my storage bill. Thank you for your great hospitality and professionalism to us customers. ??

Good AC inside storage room. Cheap price within discount 3 months. After 3 months, payment will be back to normal. Cool deal, right? Wow. Many small storages inside.

This facility has been amazing to work with, especially Ms Kenya. After going through a recent break up and being concerned about my storage safety, Kenya went above and beyond to ensure my unit and belongings would be safe without me having to be there. She did not need to go the extra mile to call me after my ex left with the lock to ensure I could put a new one on, but she did and I am so grateful for her kind heart and help in this hard time for me. She easily updated information for me on my account as well and advised she would change my pin once the other party removed their belongings and took their lock, ensuring he would not have access to reenter. She is amazing with going that extra step to ensure my belongings are protected when not with me and giving me that peace of mind. Thank you again so much Ms Kenya!!

So Thankful for Miss Kenya at the Virginia Ave location in Martinsburg WV. She was very helpful in clearing up a billing issue, very friendly, and quickly resolved the problem. Thank you again Kenya, you saved the day ??

The person helping us today was very nice and helpful. She made getting a unit very easy!

Kenya was simply amazing. Very grateful. This storage is very well operated and has great service I highly recommend it!

We needed a storage unit for a few months while our house was being completed and this one checked all of our boxes. We just had a seamless move out today with the help of Kenya and we would absolutely use this location again!

Pricey but clean. They could do a better job of snow removal and treatment.

This storage is very well operated and has great service I highly recommend it!

Great storage facility. Climate controlled. Large spaces.

We had a wonderful experience. The storage units were clean, and building/grounds were well maintained. We had climate controlled storage and it was well worth every penny. I would definitely recommend.

These folks are just the best I have dealt with. Carla, the manager, knows her stuff! And her team is great all around. They were very helpful and kind to me for the 7 months I had my stuff in storage!

Awesome staff. Location is perfect although construction makes it hard to get in/out of there. Lots of options for your storage needs

Edit/Update - Despite some issues in 2021, I am generally happy with my unit rental. The building is new, clean, well-climate controlled, and the staff have been doing a decent job the past year. Old review: Great customer service and a fantastic facility! I needed to store some furniture during a move overseas. The folks here have been extremely friendly, helpful, and knowledgeable. We enquired with a few places in the panhandle and we felt Self Storage Plus offered the best mix of affordable prices and facility security/quality compared to everyone else.

Impressive. I enjoy knowing my stuff is literally guarded and looked after.

Impressive. I enjoy knowing my stuff is literally guarded and looked after.

Very courteous staff. Facility and units very clean. Hours for access work great. I recommend this storage facility.

I never needed a storage unit until now so I was basically clueless as to what I would need. I went online to read reviews for self storage near me. Several places popped up But Self Storage Plus had the best reviews. I went to inquire about what I needed as well as cost. I met Carla, the Manager, whom I read many great reviews about. I was so impressed with her attitude and helpfulness. I explained to her what I needed to store and that it may be for an extended term. Carla explained the different types of units available. She showed me the size she thought I might need. I rented a unit right then. The property is completely fenced in with access through a gate with your code. The property is Very Clean and Well maintained. I would recommend this place to anyone in need of storage space. Thanks Carla

General Manager Ms Carla Ward - Thank you so much for your professionalism and exceptional customer service during my business with you. Your supervisor should give you and your team an increase! 5 stars *****

Mr. Jacob went over and beyond to accommodate my self storage needs. Impeccable Customer Service...... 5 Stars...I would recommend Self Storage Plus to my family and friends.

Looked all over town for a quick unit; after calling Carla she handled my needs over the phone and had my unit ready as soon as I came into the office!!! Unit was perfect location, easily accessible & clean!! She is wonderful!!

Carla is a great General Manager! She is always helpful and makes getting a storage unit or closing out storage use easy. Thank you Carla for everything you did for my wife and me this summer and fall! You were a joy to deal with!

This is my first time ever renting a storage unit and it has been a pleasant experience at Self Storage Plus in Martinsburg. Carla got us all set up with our unit and even when she wasn’t there and they had to change our unit she left a note for the girl working! I think we will love this place! We needed a small unit because we are expecting our first baby and need to move some things out of our small house.

It was little odd that the door was lock to office but other than that it was so nice.. It is still new and the woman who helped me finish the process was super nice helpful and professional.. I wish I had gotten her name ?

I love these people! They were able to help me out quickly & efficiently. I called them on the weekend & they got me set up over the phone & emailed me the paperwork. The units are individually lit so I can see what I'm doing, even at night. The property itself is well lit and clean. It's great location. Although GPS is troublesome right now but that's not their fault.

Carla was simply amazing. Her customer service was 10/10. both of the staff members worked together to help me and make sure I was set up and happy. I can’t thank them enough. The facilities look very clean and it seems the employees care a lot about keeping things safe and tidy.

We walked in unexpectedly, and within 45 minutes we had our unit, papers signed, information exchanged, and out the door to continue on with the rest of our day. Could not have asked for better! From start to finish- outstanding customer service, extremely knowledgeable with all offerings, pricing, and what would suit us best; facility is VERY clean. I am extremely pleased with the choose we made for a storage unit. Dan, the General Manager who helped us this past weekend, kudos to his exemplary customer service. I very much hope his boss sees this and passes along the outstanding job he is doing. Keep up the great work overall, clean facility, safe, ease of use! Thank you!

Carla and Dan were very friendly and helpful. It was wonderful to hear Carla as caring and pleasant after a long trip. She was professional, sympathetic and understanding. The facility is clean and well lit. I feel that my storage items are safe and secure. Although the price is a little higher than I would have liked, it is only for a couple of months.